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Product/Extension Magaya CRM
Created by Kaleb Ghilardi
Created on Nov 10, 2023

SMS Push Notifications

General Description

Add functionality to the CRM so that users can send a text message to a Contact's listed cell phone number.

Current Functionality

None

Future Functionality

Add an option, under the existing Cell Phone options drop down in the Contact records for TEXT:

Current options are:

  1. Call

  2. Add a quick note

This new option should open the text messaging functionality.

Add a new activity type for "SMS" and store the communication from the above text messaging as activities in the CRM linked to the Contact.

Will require integration with a system to manage the text message send and recieve functionality. May also require a similar "Send to the CRM" feature for customer SMS like the Outlook integration's send to CRM feature.

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